To get in touch with OTIC, please visit our friendly “Contact” page where you will find a variety of categories to help meet your needs. Please fill out the form with as much detail as possible and one of our dedicated team will respond to your inquiry in a timely manner. We encourage you to review our Customer Service Pledge to better understand our commitment to providing exceptional customer service.
When will my order arrive?
Items ship within 2 business days, Please allow 3 to 7 business days for delivery.
Although we are making every effort to ensure an accurate estimated delivery date at the time of order, unforeseen delays during consecutive public holidays or holiday season can occur. Should your order experience any delays, we will send additional communications with updated delivery information.
Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
If I’m not satisfied with my purchase, can I return it?
Yes, We gladly accept merchandise for return, but Returns cannot be accepted in the following situations:
Items over 14 days old.
The destruction of goods caused by human factors, such as stains, malfunctions, damages, wear and tear, scratches, and dirt.
The packaging of the returned goods is damaged or incomplete, or the invoice or accessories are incomplete.
