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Privacy Policy

Privacy Policy


Update and effective date: December 28, 2023


OTIC (hereinafter referred to as "us", "us" or "our"), the operator of OTIC, respects your privacy concerns and values our relationship with you.


When you visit a store authorized by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize personal information about you (including your employees and/or representatives, personnel acting on your behalf). If you visit or purchase in the store, we may also collect, process, and utilize your personal information. We are fully aware of the importance of personal information to you, and we are committed to ensuring the integrity and security of the store. This privacy policy describes the types of personal information we collect about you, how we use this information, who we share information with, and your feasible choices regarding our use of this information.


This privacy policy will indicate that you are aware of the following:

What do we collect

The information you provided

How do we use personal information

How do we use cookies and other similar tracking techniques

How do we handle, share, transfer, and disclose personal data

Your rights and choices

How do we protect personal data

How to update this privacy policy

How to contact us

 

What do we collect


We may obtain personal information about you from various sources. We may collect this information when you use our store, or through the social media/social network pages you access/use (or their related stores or corresponding applications, such as Facebook, Instagram). Our products are sold in many department stores or other types of physical stores. If you have joined our store as a member, we will also collect relevant records when you purchase goods in physical stores. When you visit our store, our social media/social networking pages (or their related stores or corresponding applications), we may also collect information about your device or usage through automatic means or using technologies such as cookies, web server logs, and web beacons.


The information category you provided

The personal information categories that the store collects for you may include the following categories: 1 Identification type - (1) Identify individuals (such as member's name, address, phone number, email, etc.); (2) Identify financiers (such as credit card or financial institution account information); (3) Identifiers in government documents (such as unified ID number, unified ID number, tax registration number, passport number, etc.). 2. Personal characteristics - Personal description (such as gender, date of birth, size, etc.). 3. Social situation - (1) Home and facilities (such as residential address, etc.); (2) Property (such as movable property with all or other rights); (3) Immigration status (passport, work permit, residence certificate, etc.); (4) Lifestyle (such as the types of consumer goods used and the details of services provided); (5) Membership of charitable organizations or other organizations (such as club legal persons, club or other volunteer group participant records, etc.).

[Note: Please make sure to list all content applicable to your business]


The information you provided

You can choose to provide us with personal information in various ways, such as when you register on our store, when shopping on our store, or through our social media (or its related stores or corresponding expansion features). The types of personal information you may provide us with (if applicable) include:

Contact information (such as name, postal address, email address, mobile phone or other phone number, mobile service provider);

Age and date of birth;

Gender, preferred language;

Race, gender, preferred language;

User Name and Password

Payment information (such as your payment card number, expiration date, delivery address, and billing address);

Purchase history;

Product preferences and communication channel preferences;

The content you provide (such as photos, videos, comments, articles, survey responses, and comments);

The information provided to us when you visit our social media page (such as your name, personal profile image, likes, location, friend list, and other information described on the social media network or application registration page, or detailed geographic location information when you use our mobile application);

Device identification code, such as information about the device, such as MAC address, IP address, or other online identification codes.


[Note: Please make sure to list all content applicable to your business]

 

You voluntarily provide us with your personal information, but if you do not provide your personal information, you may not be able to access certain services and promotional activities.


Why do we collect your personal information

The specific purpose of collecting personal information in stores is to provide you with goods or services, including but not limited to: (1) consumer, customer management, and services; (2) Consumer protection; (3) Online shopping and other e-commerce services; (4) Verify your personal identity (such as to protect you from criminal activities such as fraud); (5) Resolve various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.); (6) Enhance secure trading behavior; (7) Collecting debts; (8) Notify you of business opportunities, products, services, and updates; (9) Detect and protect you and your store from errors, fraud, or other criminal activities, and monitor compliance risks; (10) Investigate potential illegal activities targeting personal safety, property safety, and breach of contract; (11) Fulfill the terms and conditions, as well as return and exchange policies; (12) Conduct in accordance with laws and regulations; And (13) other purposes for which your consent was obtained at the time of collection.

 

[Note: Please make sure to list all content applicable to your business]


How do we use personal information


We may use the information you provide for the following purposes:

Sending promotional content or other communication to you;

Provide you with the requested information and services;

Contact you to follow up or confirm your order, appointment, return or refund, and send you other non marketing communications related to the products and services we provide to you;

Process your payments and/or transactions;

Create and manage your account, including accessing your purchase history;

Reply to your inquiry;

Customize advertisements in our stores, social media stores, and other places to meet your interests and history;

Communicate with you and manage your participation in special events, competitions, lucky draws, activities (if any), surveys, and other promotions;

Operate and communicate with you about our social network or mobile application;

Operate, evaluate, and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communication, analyzing our products, executing market research, data analysis, and customer relationship management plans, as well as performing accounting, auditing, and other internal functions);

Comply with applicable legal requirements, relevant industry standards, and our policies;

To avoid duplication and ensure the accuracy of your information, please regularly clean up, link or merge our records internally or through our service provider.

[Note: Please make sure to list all content that applies to your business.]


We may also use this information in other ways, and we will issue specific notifications when collecting information.


If you provide us with your personal information, we intend to use it for direct marketing purposes to provide or promote the availability of our products and/or services. However, we will confirm that you are not unwilling to accept the marketing message when we first send it to you; If you are not willing, you can express your willingness to us when receiving marketing messages for the first time, or refuse to accept marketing messages at any time.


If you provide us with relevant information and explicitly agree to such use, we may use the various personal data listed in the "Information Provided" section for direct promotion.


Direct marketing communications may be sent to you through various channels, including phone, mail, email, text messages, mobile applications, web applications, social media stores, and other communication methods. [Note: including all content applicable to your business] If we have obtained your consent, the personal data you provide in the form, or the personal data you provide when agreeing to the above subscription, will also be used by us for that marketing purpose. Our handling of any data transmission issues mentioned in this paragraph will be consistent with the content provided in this privacy policy.


If you do not wish us to use your personal information for direct promotion, you may choose to withdraw from our direct promotion at any time by following the procedures outlined in the "Your Rights and Choices" section below. If you need it, our bank must stop using your personal information for direct promotional purposes without charging you any fees.


We will only use the personal data you provide for direct marketing purposes in accordance with the Personal Data Protection Law of the Republic of China. Our direct marketing content may take several forms, including but not limited to marketing emails, emails, and text messages, with details listed in the following sections.


[Note: If COOKIE/tracking technology has been activated, please insert the following section]


How do we use cookies and other similar tracking techniques


What is a "cookie"

Cookies are small files stored on your computer, phone, or any other smart terminal device by the store server when logging in or browsing store content. They typically contain identifiers, store names, and some digits and characters. When you visit the store again, it can recognize your browser through cookies. Cookies may store user preferences and other information.

(2) How to use cookies

When you use our store, we may collect personal data subject's device model, operating system, device identification code, and login IP address information through cookies or similar technologies, and cache personal data subject's browsing and clicking information to view their network environment. Cookies allow us to identify you when accessing the store, continuously optimize the user friendliness of the store, and adjust the store according to your needs. You can also change the settings of your browser so that it does not accept cookies in our store, but this may affect your use of certain features in the store.

On the store we have established in SHOPLINE, with the help of cookies and other similar technologies, we can identify whether you are an existing user or member of ours, without the need to log in and authenticate on each page.


(3) How to manage cookies

You can manage or delete certain categories of tracking techniques according to your preferences. Many browsers have a "do not track" function, which can send "do not track" requests to stores.

In addition to the controls we provide, you can also choose to enable or disable cookies in their internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this setting can be changed. For detailed information, please refer to the "Instructions" menu in your Internet browser or the device's file.


[Note: Please make sure to check this list based on the current COOKIE list in your store: Privacy Policy (shopline. com).]

The following link provides instructions on how to control cookies in all mainstream browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies

Safari (desktop version): https://support.apple.com/kb/PH5042?locale=en_US

If you are using any other browser, please refer to the files provided by the browser.

On the store, you can delete existing tracking techniques by clearing the cache.

When you browse a webpage without logging in, we will collect the cookies required to implement the browsing function in order to provide you with relevant services.

Please note that if you refuse to use or delete existing tracking technology, you will need to personally change the user settings on each visit. We may not be able to provide you with a high-quality user experience, and some features may not function properly.


How do we handle and utilize, share, transfer, and disclose personal data

(1) Processing and utilization

Some features of the store may be provided by our third-party partners, and we may entrust our partners (including technical service providers) to process certain of your personal information. For example, when you use the automatic payment function, we may request a third-party payment company to process your credit card information in order to charge you the relevant service fee according to your instructions; When using SHOPLINE for payment, we may require third-party service providers to process your and your client's personal information, which can facilitate "understanding your client" as well as transaction monitoring and risk management. We will sign a confidentiality agreement with third-party service providers to manage the purpose, processing period, and responsibilities of both parties for data processing, and will require our partners to process data in accordance with our requirements and this privacy policy. If you do not agree to the collection of personal information required for the provision of relevant services by your partners, you or your clients may not be able to use the relevant services.


(2) Shared

We will not share personal information with any third party unless one or more of the following situations exist:

According to your request, or with your prior explicit authorization or consent;

Related to fulfilling our obligations under laws and regulations;

Directly related to national security and national defense security;

Directly related to public safety, public health, and major public interests;

Directly related to criminal investigation, prosecution, trial, and enforcement;

To safeguard the significant legitimate rights and interests of your or any other person's life, property, etc., but it is difficult to obtain the consent of that person;

The personal information involved will be disclosed by you to the public;

The personal data involved was collected from legally and publicly disclosed information.

Sharing with SHOPLINE and SHOPLINE's affiliates: In order to provide you with SHOPLINE products and services, make recommendations that you may be interested in, resolve account issues, protect the personal and property security of our affiliates or other users or the public, you acknowledge and agree that we may share your and your client's personal information with our affiliates. We will only share personal information within the necessary scope and are bound by the purposes specified in this privacy policy. If we share sensitive personal data or if our affiliated companies use and process personal data for different purposes, we will seek your authorization and consent again.

Sharing with our third-party partners: We will only share personal information for legitimate, legitimate, necessary, specific, and clear purposes, and only share personal information necessary to provide relevant services to you or your clients. We will not share personal information that can identify you, unless otherwise provided by law or regulations. Usually, these third-party partners are also data controllers who will process personal information in their own accounts with your consent. Such partners may have their own separate privacy policies and user agreements.

In addition, when we use the store, we may use third-party features or services (including Apps Store, payment gates, or logistics service provider applications). Please note that such features or services are provided by third parties. The rules and procedures described in this privacy policy are not applicable to such third-party features and services. Any information you provide to third-party stores or services will be directly provided to the network operators of these services. Even if you access through the store, you must comply with the applicable privacy policies and user agreements of these third parties (if any). We are not responsible for any third-party store content or third-party policies related to personal information and security measures. Before providing any personal information to third parties, you should read and understand their privacy policies and user agreements.

(3) Transfer

In principle, we will not transfer control of personal data to any third party, except in the following circumstances:

At the request of the personal data subject, or with your prior explicit authorization or consent;

Related to fulfilling our obligations under laws and regulations;

Directly related to national security and national defense security;

Directly related to public safety, public health, and major public interests;

Directly related to criminal investigation, prosecution, trial, and enforcement;

To safeguard the significant legitimate rights and interests of your or any other person's life, property, etc., but it is difficult to obtain the authorized consent of that person;

The personal information involved will be disclosed by you to the public;

The personal data involved was collected from legitimate and publicly disclosed information;

Transfer occurs when there is a change in the operating entity after acquisition, merger, restructuring, or bankruptcy.

Attention: If transmission is required due to the above reasons, we will inform you of the purpose and type of information and the transferee (if sensitive information is involved, we will also notify you) before transmission, and obtain your consent, unless otherwise provided by law or regulations. The assignee shall continue to fulfill the obligations related to personal data under this agreement. If we go bankrupt or cease operations without any assignee, we will delete or anonymize your personal information.


(4) Public disclosure

In principle, we will not disclose your personal information to the public or undefined groups, but we may disclose your personal information in accordance with our agreement with you or applicable laws and regulations.

 

Minors

This store is not suitable for individuals under the age of 13. We will not intentionally collect personal information about children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the above address to request deletion.

 

Your rights and choices


We offer you certain options regarding the personal information we collect from you, such as how we use this information and how we communicate with you. To update your preferences and request us to remove your information or submit a request from our mailing list, please follow the instructions below to contact us.

Email exit announcement

You can tell us not to send marketing communications to you via email at any time by double clicking on the unsubscribe link in the marketing email you received from us or following the instructions in the "How to contact us" section below. You can also send an exit request to info@newjersey.com.hk Choose not to receive our marketing emails.

SMS exit announcement

You can contact us through the following methods and request that we do not send you text messages.

Social networking application exit announcement

To remove or delete our social media applications from your social network account, please follow the instructions on social networks.


For Facebook: Please refer to the instructions provided in the Facebook Help Center.

Geographic location information

When you use our mobile application, you may be asked to provide your geographic location through the mobile application. You can choose not to share your geographic location details by adjusting the location service settings of the mobile device. To refuse to share detailed information about your geographical location, please follow the instructions on the mobile device to change the relevant settings; Otherwise, please contact your service provider or device manufacturer.

Withdrawal of consent

You may withdraw any consent you previously provided to us, or at any time object to the processing of your personal information on legitimate grounds. We will apply your preferences in the future. In some cases, revoking your consent to our use or disclosure of your personal information may mean that you are unable to utilize certain of our products or services.

View, update, and modify personal information

We may retain and use your information as necessary to achieve the above objectives. You have the right to request access to and receive detailed information about your personal data that we maintain, update and correct any inaccuracies in your personal data, and at your discretion, block or delete such information. In some cases, the right to access personal information may be restricted by local legal requirements. Before granting access permission or making corrections, we may take reasonable steps to verify your identity. You can send an email to info@newjersey.com.hk Please request to view, modify or delete your personal information.


How do we protect personal data


We maintain appropriate management, technical, and physical protection measures aimed at protecting the personal data you provide from accidental, illegal, or unauthorized damage, loss, alteration, access, disclosure, or use. However, no system is perfectly secure without any doubt, and we cannot guarantee that information about you will remain secure under any circumstances, including the security of your data during transmission to us or the security of data on your mobile device.


For information on how SHOPLINE preserves and protects personal data, please refer to SHOPLINE's Privacy Policy( https://shopline.tw/about/privacy ).


How do we update this privacy policy


This privacy policy may be updated regularly without prior notice to reflect changes in our personal data practices. We will publish prominent notices on our store notifying you of any significant changes to our privacy policy, and indicate the latest update time at the top of the policy.

 

How to contact us


If you have any questions or opinions about this privacy policy, or if you would like us to update information about you or your preferences, please contact us via email info@newjersey.com.hk Contact us.


Latest update date: December 28, 2023