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Return Policy

Return Policy

Return and exchange methods

1.Contact customer service
 
If you have a return request, please contact customer service within 7 days of receiving the product, and provide data such as "name", "order number", "contact phone number", "return product name", "return reason and photo", etc. After receiving the product, customer service will assist you with the return and exchange.

Customer service email: info@newjersey.com.hk
Customer service hotline: (852)24217533
 
2.Return Notice
 
a. The returned goods must be unused and free from stains or malfunctions caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for your hesitation and confirmation of whether the goods meet your needs, and is not a trial period of the goods; If prompted by our store, please keep the complete original packaging (including the outer packaging paper box), otherwise returns will not be accepted.
 
b. Returns cannot be accepted in the following situations:
  • Items over 7 days old.
  • The destruction of goods caused by human factors, such as stains, malfunctions, damages, wear and tear, scratches, and dirt.
  • The packaging of the returned goods is damaged or incomplete, or the invoice or accessories are incomplete.
  • Malicious or large-scale returns.
3.Return process
 
Contact customer service personnel → confirm that returns are possible → prepare complete products and invoices → provide delivery time and contact information, address → logistics entrusted by the store will be used for recycling.
 
4.Refund instructions
 
a. Credit card payer: After confirming the successful return, the payment will be directly refunded to the original payment credit card account.
 
b. Bank transfer payer: After confirming the successful return, the payment will be directly returned to the bank account.
 
c. AlipayHK payer: After confirming the successful return, the payment will be directly refunded to the AlipayHK account.

5.Exchange Notice
 
The exchanged goods must be unused and free from stains or malfunctions caused by non-human defects; If prompted by our store, please keep the complete original packaging (including the outer packaging paper box), otherwise exchange will not be accepted.
 
6.Exchange process
 
When you and our store jointly agree to exchange the goods, please return the original order and place a new order in the store; Our company will only send you invoices for the difference and charge or refund such fees; If there is no difference, there will be no need to handle it separately.